Refund policy

 

1. Overview

At Himalayan Hustle, we want you to be satisfied with your purchase. Since our products are made-to-order (Print-on-Demand), our return and refund policy is slightly different from traditional retail stores.

2. Return Eligibility Criteria

We accept returns or replacements only if:

  • The item is damaged, defective, or misprinted
  • You received the wrong item

To be eligible:

  • The item must be unused and in its original condition
  • You must provide clear photo evidence of the issue

3. Return Timeframe

  • You must request a return or report an issue within 8-10 days of receiving your order.
  • Requests made after this period may not be accepted.

4. Refund Process and Timing

  • Once your request is reviewed and approved, we will initiate a refund.
  • Refunds will be processed to your original payment method within 7-8 days.
  • Depending on your payment provider, it may take additional time for the refund to reflect in your account.

5. Exchange Options

We offer replacements instead of refunds in eligible cases:

  • If your item is defective or incorrect, we will send a replacement at no extra cost.
  • Exchanges are only available for the same product (size/design corrections if applicable).

6. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us at himalayanhustle26@gmail.com within 2-3 days.
  2. Include:
    • Your order number
    • Clear photos of the product and issue
  3. Our team will review and resolve the issue quickly with a refund or replacement

7. Non-Returnable Items

Due to the custom nature of our products, we do not accept returns or refunds for:

  • Wrong size selection
  • Change of mind
  • Incorrect address provided by the customer
  • Minor color or design variations (due to screen/display differences)

8. Return Shipping Costs

  • For approved returns due to defects or errors, we cover the return shipping cost.
  • For any non-defective return requests (if exceptionally approved), the customer is responsible for return shipping costs.

9. Cancellations

  • Orders can only be canceled within 2 hours of placing the order.
  • Once production has started, cancellations are not possible.

10. Contact Us

If you have any questions or need help with your order:

📧 himalayanhustle26@gmail.com